Privacy Policy

Last updated: Jan 2026

This website is operated by Zoe Ducasse (“I”, “me”, “my”). I am committed to protecting your privacy and handling personal data with care, transparency, and respect.

1. Information I collect

I may collect and process the following personal data:

• Contact information (such as name, email address, phone number) when you get in touch via the website

• Information you choose to share when enquiring about counselling, retreats, facilitation, or consulting

• Technical data such as IP address, browser type, and usage data through cookies and analytics tools

I do not collect unnecessary personal data and do not use your data for automated decision-making.

2. How your information is used

Your information is used to:

• Respond to enquiries and communicate with you

• Provide services you request

• Manage bookings, administration, and professional correspondence

• Improve the website and user experience

Your data will never be sold or shared for marketing purposes.

3. Legal basis for processing

Under UK GDPR, I process personal data on the following bases:

• Consent – where you have explicitly contacted me or opted in

• Legitimate interest – to respond to enquiries and manage professional relationships

• Legal obligation – where required by law

For counselling clients, additional confidentiality and data handling arrangements will be outlined separately as part of informed consent.

4. Data storage and security

Your data is stored securely using reputable service providers (including Wix and email services) and is protected by appropriate technical and organisational measures.

I retain personal data only for as long as necessary for the purpose for which it was collected, or as required by professional or legal obligations.

5. Sharing your data

Your data may be shared only when necessary with trusted service providers (e.g. website hosting, email systems) who are required to comply with data protection law.

I do not share personal data with third parties unless legally required to do so.

6. Cookies and analytics

This website uses cookies and basic analytics to understand how visitors use the site and to improve functionality. You can manage or disable cookies through your browser settings.

7. Your rights

Under data protection law, you have the right to:

• Access the personal data I hold about you

• Request correction or deletion of your data

• Withdraw consent at any time

• Object to or restrict processing

• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, please contact me using the details below.

8. Contact details

If you have questions about this Privacy Policy or how your data is handled, please contact:

Zoe Jarvis Ducasse
via the contact form
Location: United Kingdom

9. Changes to this policy

This Privacy Policy may be updated from time to time. Any changes will be posted on this page with an updated revision date.